UNITED KINGDOM. WORKING TOGETHER.
One WhatsApp workspace for sales, marketing and customer operations. Run broadcasts, turn enquiries into next steps and keep support personal.
No card needed to start. Plans from £9.99/month.
Example conversation
Lovely to meet you! What are you looking for today?
EVERYTHING BESIDE THE CONVERSATION
Keep the context with the customer, from their first question to the next follow-up.
Assign chats, see customer details, add private notes and take over from your assistant — all beside the conversation.
They’re looking for 50 welcome kits. Share the options and follow up tomorrow.
Build an opted-in audience, personalise approved templates with text and images, then send or schedule your broadcast.
Organise contacts, tags and saved audiences so the next message goes to the right people.
Shape its business knowledge, tone and personality. Let your team step in whenever needed.
Start with Overview. Follow messaging activity, enquiries and the work waiting for your team.
ONE WORKSPACE. DIFFERENT WAYS TO GROW.
Connect the whole customer journey: the campaign that starts a conversation, the team that answers and the work that follows.
Give each WhatsApp enquiry an owner and keep customer context close to the conversation.
PUT IT TO WORKA gifting enquiry becomes a product choice, an assigned owner and a reminder to follow up.
Bring campaigns and conversations together, from your first audience selection to the replies that come back.
PUT IT TO WORKShare a festive collection with a relevant audience, then pick up interested replies in the team inbox.
Organise enquiry processing, customer updates and support handovers in the same workspace.
PUT IT TO WORKAnswer a service question, pass the context to your team and set a reminder for the next update.
THE RIGHT MESSAGE FOR THE MOMENT
Marketing, utility and service messaging each have a place. Bring them together with templates, your team and your assistant.
Create and submit marketing and utility templates in Template Studio, then sync their review status. Meta decides template approval and classification. Message categories & pricing ↗ Messaging rules ↗
BROADCASTING, WITH THE DETAILS TAKEN CARE OF
Import contacts, record consent and save audiences using tags and filters.
Choose an approved template, personalise its fields and preview the message or image header.
Review and confirm your campaign. Send now or schedule it, with pause, resume and cancellation controls.
See recorded delivery, read and reply activity. Continue customer replies in the shared inbox.
A CLEAR NEXT STEP, EVERY TIME
Guide a customer through product choices. Route a new enquiry to a teammate. Keep a follow-up from slipping away.
Connect messages, reply buttons and product menus in a visual builder.
Turn customer events into assignments, tags and follow-ups.
Review overlapping triggers before publishing. Runtime priority prevents competing replies.
FROM SETUP TO YOUR FIRST HELLO
Create your company workspace and verify your WhatsApp number to get started.
Follow the Meta connection steps for your WhatsApp Business account and eligible business number.
Add your team, teach your assistant and test your first customer conversation.
A FEW THINGS YOU MIGHT BE WONDERING
Have another question?
Talk to the Alactic team
It’s a workspace for managing WhatsApp customer conversations with your team. Your inbox, campaigns, contacts, chatbot settings, workflows and follow-ups sit together in one product.
Choose £9.99 monthly or £99 annually to continue with a paid Communications subscription. Both amounts include applicable tax. Starting a trial does not make a subscription payment.
You can create your workspace first. To send and receive live messages, connect an eligible number and WhatsApp Business account through the Meta setup in Settings. Connection requirements depend on your account and number.
You can create and submit templates from Template Studio. Meta reviews them and decides whether to approve them; approval and review times are not guaranteed. Customer consent and WhatsApp’s messaging rules still apply. Read WhatsApp’s policy ↗
Yes. Create a campaign with an approved template and an opted-in audience, personalise the message, add an image where the template supports it, and send now or schedule for later. Campaign controls let you pause, resume or cancel, and reports show the delivery and response events recorded for your messages.
You can manage WhatsApp enquiries, assign owners, add notes, set follow-ups and send relevant customer updates. Utility templates support messages about actual requests or transactions; your team or assistant can handle incoming service questions. The workspace helps coordinate the conversation and tasks; it does not replace your order, inventory or fulfilment system.
No. Both billing options include the same Communications features. The annual payment is £99 including applicable tax, saving £20.88 compared with 12 payments of £9.99. Meta messaging charges and any additional AI usage remain separate.
Yes. Human takeover is available in the inbox. Your team can respond directly, assign the conversation and add a private note for the next teammate.
The builder checks for conflicting triggers and actions before publishing. During execution, an active conversation has priority and competing replies are suppressed. Compatible actions, such as adding contact tags, can still run alongside it.
No. Your Alactic subscription and Meta messaging charges are separate. Meta charges depend on the messages you send and your WhatsApp account’s payment arrangement. Any additional AI usage is also separate.
YOUR NEXT CONVERSATION STARTS HERE
7 days to find your flow. No card needed to start. Paid plans are sold by Alactic Inc through Stripe and renew manually.
